ck44app Privacy Policy

Introduction

ck44app is firmly committed to protecting the privacy of its users. This privacy policy explains what types of information we collect when you use ck44app's website or services, how that information is processed, and what you need to know about your rights.

This policy applies to all ck44app services, platforms, and mobile applications. Continuing to use the service means you have accepted the terms of this policy. For more details on using ck44app, please read our Terms and Conditions.

This policy has been prepared in compliance with applicable data protection laws and regulations in Bangladesh. If you have any questions after reading it, please contact our support team.

1. What Information We Collect

1.1 Registration and Account Information

When you create an account on ck44app, we collect the following information from you:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Login credentials (username and encrypted password)
• National ID card or passport number (for identity verification)
• Address details

1.2 Financial Transaction Information

During deposits and withdrawals, we collect the necessary payment information. This includes the deposit method (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amount, and the date and time of the transaction. We never store full payment card numbers or bank PIN codes.

1.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type, operating system, and device model
• Page visit time, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Geolocation data (if permission is granted)

1.4 Gaming Activity Information

To improve your gaming experience and ensure responsible play, we collect your betting history, win/loss records, active session information, and preferred game types.

2. Purpose of Using Information

ck44app uses the collected information for the following purposes:

2.1 Account Management

Your information is used for account registration, identity verification (KYC), login security, and password recovery. Age verification is a mandatory process to prevent access by those under 21.

2.2 Payment Processing

Relevant information is used to process deposits and withdrawals securely, maintain transaction history, and detect financial fraud.

2.3 Customer Support

Our 24/7 live chat and email support team may use your account information to resolve your issues quickly. The support team is always able to communicate in both Bangla and English.

2.4 Security and Protection

Information is analysed to prevent unauthorised access to accounts, detect suspicious transactions, and maintain the overall security of the platform.

2.5 Responsible Gaming

We monitor your gaming behaviour to identify signs of excessive play and provide timely support. ck44app follows a responsible gaming policy and values the wellbeing of every user.

2.6 Service Improvement

Anonymous statistical data is used to continually improve the user experience, game variety, and platform performance.

3. Sharing Information with Third Parties

ck44app never sells or rents your personal information to third parties. However, specific information may be shared in the limited circumstances below:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, or banks to complete transactions.
• Technology partners: Technology service providers involved in operating the platform may receive limited information under contractual confidentiality terms.
• Legal obligations: ck44app is legally required to provide information upon a court order or a valid request from a legal authority in Bangladesh.
• Fraud prevention: Relevant information may be shared with the relevant agencies to detect and prevent financial crime.

Outside the cases above, your information is not disclosed to any third party. You will be notified of any new arrangements to share your information with third parties by an update to this policy.

4. Data Security Measures

ck44app uses industry-standard security technology to protect your information:

4.1 Encryption

All communication between your browser and our servers is secured through SSL (Secure Sockets Layer) encryption. Passwords are always stored in encrypted form, never as plain text.

4.2 Access Control

Only authorised staff may access your information, and only when required for a specific task. All staff are bound by strict confidentiality agreements and receive data protection training.

4.3 Server Security

Our servers are protected through firewalls, intrusion detection systems, and regular security audits. Data backups are taken regularly and stored in encrypted form.

4.4 Security Breach Response

In the event of a security breach, we will act promptly and notify affected users in a timely manner in accordance with applicable law.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the ck44app website. Cookies are small data files stored in your browser.

5.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They are used to maintain login status, perform security checks, and manage sessions. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferred language, theme settings, and other personalised preferences.

5.3 Analytical Cookies

Anonymous analytical cookies are used to understand which pages are being used and how users navigate the platform.

You can delete or disable non-essential cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

6. Data Retention Period

ck44app does not retain any personal information beyond the period necessary. The retention periods are as follows:

• Active account information: For the entire period the account remains active.
• Financial transaction records: A minimum of 5 years in accordance with Bangladesh's financial laws.
• Identity verification documents: For a specified period after account closure as required by law.
• Gaming logs and session data: Up to 2 years, for responsible gaming monitoring purposes.
• Support communications: Up to 1 year from the date of contact.

Once the specified retention period ends, information is securely deleted or anonymised.

7. Your Rights

You have the following rights regarding your personal information held by ck44app:

7.1 Right of Access

You may request a copy of the information we hold about you at any time.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Some account information you can update yourself.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this may not be possible where there are legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

For specific reasons, you may request that the use of your information be temporarily restricted.

7.5 Right to Data Portability

You have the right to request your information in a structured, commonly used, and machine-readable format.

To exercise any of the rights described above, contact our support team via live chat or email. We will respond to your request within a reasonable time under applicable Bangladesh law.

8. Protection of Minors' Information

ck44app strictly enforces an age limit of 21+. Any person under 21 is completely prohibited from creating an account or using the service. Age verification at registration is mandatory. If we have evidence that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

If a parent or guardian suspects their child is using ck44app, please notify our support team immediately.

9. International Data Transfer

Our servers and technology infrastructure may be located in various countries. Where your information is transferred outside Bangladesh, ck44app ensures that:

• Adequate data protection measures are in place in the destination country.
• Contractual confidentiality terms are included with third parties.
• Data protection is maintained under applicable Bangladeshi law.

10. Changes to This Policy

This privacy policy may be updated from time to time due to changes in ck44app's services, legal requirements, or other reasons. For significant changes, you will be notified by email or through a notice on the platform.

After each change, the updated date will be shown at the top of this page. If you continue to use ck44app after a change, you will be considered to have accepted the updated policy. For more information about us, visit our About Us page.